Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you order the wrong equipment, parts or supplies and your order has been shipped and you have not unpacked or opened your order, we will refund 90% (we charge a 10% re-stocking fee). Buyer Is responsible for the shipping charges.
Remember: to be eligible for a return, your item must be unused, un-opened and in the same condition that you received it. It must also be in the original packaging (sealed).
Full refunds are given only for a part this is grossly misrepresented by its picture or listing description, or if it is shipped incorrectly. Please note that HVAC manufacturers frequently update their parts without warning. While we strive to update our listing pictures as quickly as possible, an outdated picture is not grounds for return. If you receive a part updated by the manufacturer in the last 90 days, it will be considered as correctly shipped.
Damaged parts must be reported to us within 3 days of the delivery date. This is to insure that we can file a claim with the carrier when applicable. Please send an email describing the damage and attach pictures of the part and the packaging for our inspection. Send your email to: firstname.lastname@example.org please add your order# to the subject line on your email.
A RMA # must be obtained prior to returning any part. Once we received the return request email and do our inspection, we’ll email you back with a RMA#.
There is a 10% restocking fee on all parts that were shipped correctly (waived on exchanges)
All items being returned must be in their original packaging and accompanied by any instruction manuals and other paperwork. All items must be in a brand new (without signs of installation) and resaleable condition. All parts are inspected for signs of installation upon our receipt of them. (Note: Parts that have physical evidence of being installed may receive a 50% refund at our discretion. The decision is made based on our assessment of the part and whether it can be resold as "used".)
The customer is responsible for all return or replacement shipping charges including insurance. Original shipping charges are not refundable since all our orders ships free. We recommend that the customer insures items being returned. Items being returned which are lost/damaged in transit are not the responsibility of the seller. However, we will assist in the buyer's efforts to file a claim with their carrier.