All orders $75 or more ships Free.
Items are shipped Monday through Friday (excluding holidays) with a 2:00 p.m. cutoff time.
The majority of our orders are shipped with 24 hours of your payment clearing through paypal or your charge card.
It is your responsibility to keep your shipping address updated. Should the package be returned to us as undeliverable due to an error in the address you have on file, additional shipping costs will be collected to compensate for re-shipping the item to you. Please make sure you include a good contact phone number and email address in case we need to contact you via email or phone call.
Please note that our shipping process is quite efficient. We will attempt to process your address change, cancellation and order change as quickly as possible. However, we cannot guarantee that we will be able to provide this service. Often, an item is pulled, packed and shipped within hours of our receiving the order. Please review your order for accuracy before submitting it.
USPS, UPS and FedEx states on their website that their regular mail and/or ground service is 5 to 7 business days. The time frame depends on your location and is determined by the Post Office, UPS or FedEx (whichever use the ship your order). Your will receive an email with the tracking # once your label is printed. Tracking information is accessible once the item is delivered to the USPS,UPS or FedEx picked up.
When we are out of stock on an item, we may (at our discretion) choose to have the part shipped directly to you from our vendor. In these cases, the shipping carrier may change but we will attempt to have it delivered in the requested time frame. If we cannot keep to the original delivery time frame in these instances, we will notify you.
If the order is over 100 pounds, we will ship on a trucking line, most of the time strapped to a pallet and shrink wrapped for safety of your order. Please allow 7 to 10 business days to arrive. Items under 100 pounds will be sent UPS, USPS or FedEx.
It is our company and the trucking company’s policy to tell you to allow 7 to 10 business days for delivery, but in most cases it will arrive sooner.
If your shipment is going to a business address, a semi-truck has to be able to gain access to the business and it cannot be in a residential area.
If your shipment is going to be delivery on a residential area, your shipment is going to the trucking company distribution center, they will call you when shipment arrives. Your delivery of goods (equipment) in most cases will fit in a small pickup truck, SUV or van.
Please be aware If your shipment is going to a residential address, it is vital that you are present when shipment arrives. The Trucking Company will call you before delivery, usually the day before to arrange time.
Regardless which type of shipping, it is important that you open or remove the box and inspect all equipment pieces you purchased from us. DIY Appliance and HVAC Parts takes every precaution to package your items properly for shipment. It is possible that small dents or dings to the cabinets could be found. In this situation you should note the damage on the trucking bill of lading and accept the shipment. Minor flaws are cosmetic and do not effect the operation of the system or warranty. In the event that major damage is evident, BE SURE to note the damage on the trucking bill of lading and accept the shipment.
IMPORTANT READ THE BELOW STATEMENT:
IF YOU OR SOMEONE ELSE ON YOUR BEHALF ACCEPTS THE DELIVERY WITH NO DAMAGE NOTED, OR DO NOT INSPECT ALL EQUIPMENT, AND DAMAGE IS FOUND LATER YOU WILL NOT BE ABLE TO MAKE A CLAIM. WE WILL NOT BE ABLE TO HELP YOU, WE WILL NOT SHIP YOU ANOTHER UNIT OR GET INVOLVED WITH THE TRUCKING COMPANY.